IETA VENDOR HELP
Vendor FAQ
Clear answers for businesses joining and selling through IETA Market.
Is it free to join IETA as a vendor?
Yes. Creating a vendor application and joining IETA Market is free. There is no joining fee or compulsory paid membership. Standard, Gold and Platinum are optional paid upgrades.
Who can apply?
Genuine equestrian businesses—including tack stores, feed suppliers, manufacturers, distributors, service providers, transporters, breeders and stud farms—can apply for review.
How do I apply?
Use the free vendor application, complete your business profile, upload the requested documents and submit it for IETA verification.
How long does approval take?
Most complete applications are reviewed within 24–72 business hours. IETA will contact you if further information is needed.
What happens after approval?
You can access your Vendor Dashboard to complete your storefront, add eligible products or services, set shipping and policy information, and manage orders.
Do I need to pay a monthly membership?
No. Joining remains free. You may choose an optional Standard, Gold or Platinum upgrade for additional product capacity and the applicable plan commission. Monthly and yearly upgrades are one-time purchases for the selected period, with manual renewal and no automatic renewal. Compare optional upgrades. Separate marketplace commissions and transaction terms still apply.
Can I update my store details later?
Yes. Approved vendors can manage their store profile, product information, shipping settings and policies from the Vendor Dashboard.
How do I get support?
Visit the IETA Support Centre or contact the IETA team from your Vendor Dashboard.
